Roles and Responsibility
Monitor and evaluate call quality to ensure high standards of customer service.
Analyze data and trends to identify areas for improvement and implement changes.
Develop and maintain quality control processes and procedures.
Collaborate with team members to achieve goals and objectives.
Provide feedback and coaching to team members to enhance their performance.
Identify and escalate issues or concerns to management as needed.
Job Requirements
Minimum 2 years of experience in a quality analyst role, preferably in a BPO setting.
Robust knowledge of quality control processes and procedures.
Excellent analytical and problem-solving skills.
Ability to work in a team workplace and collaborate with others.
Robust communication and interpersonal skills.
Experience working with international clients is an asset.
Any graduate can apply for this position.
📌 Quality Analyst Malad
🏢 TP
📍 Malad
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