Customer Complaint In-charge

Roles Responsibilities:
Manage end-to-end customer complaint handling from registration to closure in SAP/system
After registration compline the registered complaints, do the classification as per the matrix
Initial analysis and assign action to the concerned department based on the nature of the complaint
Ensure the field visit to affected areas within defined timelines.
Record observation as per check list and prepare the report
Conduct Root Cause Analysis using RCA tools ensure timely implementation and tracking of Corrective and Preventive Actions (CAPA).
Monitor complaint trends and prepare monthly dashboard reports for management review.
Conduct regular training and awareness programs on complaint handling procedures and timelines.

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📌 Customer Complaint In Charge Karnataka (India)
🏢 Acsen Agriscience
📍 India