Roles and Responsibility
Handle customer inquiries and resolve issues professionally.
Provide timely and effective solutions to customers via phone or email.
Collaborate with internal teams to enhance customer satisfaction.
Maintain accurate records of customer interactions and transactions.
Identify prospects to upsell and cross-sell products or services.
Develop and maintain knowledge of company products and services.
Job Requirements
Graduate or Undergraduate degree in any field.
Proficient in B2 with excellent language skills.
Ability to work in a rapid-paced workplace and handle multiple calls simultaneously.
Robust communication and problem-solving skills.
Ability to work collaboratively as part of a team.
Familiarity with CRM software and IT-enabled services is an added advantage.
📌 Voice Support Executive Malad
🏢 TP
📍 Malad
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