Job Title: Associate Customer Support Voice Process

Location: Hyderabad Hitech City

Interview Location: Hitech City Divya Sree Omega Budling Block C Hitech-city Hyderabad

Salary: 2.00 LPA To 3.00 LPA

Language Proficiency:
Mandatory: English & Hindi Mandatory + Required any Additional Languages

Qualifications & Applicant Specifications:
Intermediate Graduate in any discipline
Excellent Communication Skills:
Well-articulated sentences
Strong comprehension, expression, tone & pronunciation
Speech clarity, perfect diction, and fluency
Verbal: English & Hindi (primary), regional languages (secondary) must Required
Written: English, Hindi, and regional languages

Key Responsibilities:
Handle inbound and outbound calls professionally with solid communication skills
Act as an advisor to customers, assisting with queries and providing resolutions
Follow up and provide updates to customers within promised timelines
Document all interactions accurately in CRM as per guidelines




Capture relevant notes from customer conversations for future reference
Provide timely Voice of Customer (VOC) insights to the team for product improvement
Adhere to login and production hours:
Total: 9:00 Hours
Maintain punctuality and follow break schedules
Shift Timings:
Male employees: Rotational day shifts
Female employees: Rotational day shifts
Stay updated with process knowledge and daily updates

Skills Required
Robust verbal and written communication
Customer-centric approach with problem-solving ability
Ability to multitask and work in a fast-paced setting
Familiarity with CRM tools (preferred)

Employment Type: Permanent.
Working days after training: 5 days with 2 days rotational weekly off.
Mode of work: Work from Office, Client Location Hitech City” Divya Sree’ Omega Budling Block C Hitech-city Hyderabad.

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