Skill Sets
Manage day-to-day operational issues related to Municipal E-Services applications.
Handle implementation and support activities for Municipal ERP and Citizen Service applications.
Support to team and end users for online submission
Interact with officers /End Users community related to product Implementation/ Support
Requirements collection and validation with client
User Training
Post Go Live Customer queries & support
Co-ordination with all stake holders
Assist in modification of specific Standard Operating Procedures (SOPs) and User Manuals of program
Job Responsibilities:
Manage day-to-day operational issues related to Municipal E-Services applications.
Handle implementation and support activities for Municipal ERP and Citizen Service applications.
Coordinate with municipal officials, authorities, stakeholders, and end users.
Collect, analyze, and validate client and departmental requirements.
Provide training and functional support to users and municipal staff.
Assist end users in online submissions and application usage.
Prepare and maintain project documents, SOPs, user manuals, and reports.
Identify functional gaps and prepare solution documents.
Raise Change Requests (CRs)
to the development team as per municipal requirements.
Coordinate with HO team for issue resolution, enhancements, and deployment activities.
Perform application testing validation and support User Acceptance Testing (UAT).
Provide post go-live support and resolve customer/user queries.
Monitor application performance and ensure smooth functioning of services.
Maintain issue logs and ensure timely closure of support requests.
Handle database-related activities and troubleshooting using SQL queries.
Ensure proper communication and coordination between technical teams and municipal departments.
Support implementation planning, project tracking, and stakeholder coordination.
Required Skills:
Experience in E-Governance / Municipal ERP / Citizen-Centric Applications.
Valuable knowledge of Municipal E-Services processes.
Strong communication and client handling skills.
Knowledge of SQL and database handling.
Positive documentation and reporting skills.
Ability to work independently and as a team player.