Role & responsibilities
Create and manage customer orders in SAP, ensuring the end-to-end order-to-dispatch process meets both customer satisfaction and sales team expectations.
Handle customer orders and inquiries for allocated region customers via email and phone, providing timely and accurate responses.
Maintain a solid understanding of the product range and anticipate customer needs to offer proactive solutions.
Collaborate closely with internal teams, such as Sales, Supply Chain & Logistics, and Product Development, to resolve customer issues efficiently and improve service delivery.
Manage and update customer master data within SAP, ensuring accuracy and compliance.
Follow up on all orders from initiation to completion, ensuring customers and sales teams are kept informed throughout the process.
Provide accurate dispatch and delivery information to customers and the sales team to avoid delays or misunderstandings.




Understand the production process within the factory and communicate expected delivery times for materials to customers and sales teams.
Monitor team performance, ensuring high standards of service and efficiency.
Escalate complex issues to supervisors or National sales head when necessary.
Meet individual and team performance goals related to customer service metrics such as response time, satisfaction, and resolution rates.

Preferred candidate profile
Excellent communication skills, both verbal and written.
Proficiency in MS Office Suite (Word, Excel, Outlook)
Having SAP Knowledge is an added advantage
Familiarity with CRM systems and practices.
Positive attitude and professionalism.

📌 Customer Support Executive Tamil Nadu (India)
🏢 AMANN Group
📍 India