Roles and Responsibilities
Provide technical support to end-users through phone, email, or in-person interactions.
Troubleshoot hardware and software issues related to laptops, desktops, printers, and other peripherals.
Manage helpdesk tickets using a ticketing system to track requests and resolutions.
Collaborate with internal teams to resolve complex technical issues that require escalation.
Maintain accurate records of customer interactions and updates in CRM software.
📌 Help Desk Engineer Uttar Pradesh (India)
🏢 Aforeserve
📍 India
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