Roles and Responsibility
Manage and lead a team of customer service representatives to achieve high levels of customer satisfaction.
Develop and implement effective strategies to improve customer engagement and loyalty.
Collaborate with cross-functional teams to identify and resolve complex customer issues.
Analyze customer feedback and provide insights to enhance the overall customer experience.
Coach and train team members to improve their performance and productivity.
Monitor and report on key performance indicators to ensure continuous improvement.

Job Requirements
Proven experience as a Team Leader in an international BPO setting.
Robust knowledge of CRM systems and processes.
Excellent communication and interpersonal skills.
Ability to work in a quick-paced workplace and adapt to changing priorities.
Strong problem-solving and analytical skills.
Experience in managing and leading a team of customer service representatives.

📌 Team Leader International Tamil Nadu
🏢 TP
📍 Tamil Nadu