We are seeking a Technical Consultant Executive who is responsible for taking technical task in current customer implementations and providing technical service to existing customers on customer reported /requested technical issues/services. This includes data correction, data extractions and data loading at all times and ensuring that all the necessary action is taken to resolve a customer reported technical issues/requests.
Responsibilities
Technical tasks on recent implementation like configuration, data loading, branding changes etc
Investigate technical Issues
Manage the resolution process for customers relating to data and applications for a particular Module
Track the technical issues and proactively emails/updating team with a status update or resolution mail
Accept additional projects or areas of responsibility that will improve the teams performance
Proactively contribute to the Technical Consultants team and the achievement of its goals.
Participate in Product Reviews and provide inputs for Improvements
Skills and Experience
Skills Qualification
SQL Server, SSIS and PowerBI with 3 years industry experience
Excellent Communication, Quality Focus, Problem Solving, Documentation Skills, Logical Thinking, Analyzing Information, Multi-tasking etc
BTech, MCA or MSc. In computers would be desirable
MongoDB knowledge added advantage
Requirements
Detail orientated with sound information of Problem-Solving skills
Experience in customer technical service or working knowledge in SQL server
The ability to learn and become experts in EHS Module/Product and develop a sound technical understanding
Willingness to undertake additional projects and responsibilities from time to time
Flexibility with work times
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