Job Description

About the Role

The International Customer Support Executive is responsible for handling customer queries from global clients across multiple regions, ensuring timely resolutions while delivering a high-quality service experience. The role requires strong communication skills, cultural awareness, and the ability to work efficiently in a quick-paced international environment.

Key Responsibilities
Provide qualified customer support to international clients via phone, email, chat, and ticketing systems .
Handle inquiries related to product usage, account support, order processing, technical issues, and service-related concerns.
Diagnose and troubleshoot issues, ensuring proper escalation to relevant internal teams when needed.
Maintain detailed and accurate records of all interactions in CRM/ticketing tools (e.g., Zendesk, Salesforce, Freshdesk).
Meet performance KPIs such as response time, customer satisfaction (CSAT), first contact resolution (FCR), and quality scores.
Adapt communication style to diverse global customers and adhere to international service standards.
Collaborate with cross-functional teams (Tech, Operations, Sales,



Logistics) to resolve complex issues.
Provide feedback to improve processes, product usability, and customer experience.
Ensure compliance with company policies, data security, and global service guidelines.

Required Skills & Qualifications
Bachelor s degree (preferred but not mandatory).
0 3 years of experience in international customer support , BPO, or global service operations.
Excellent verbal and written English communication ; additional languages are a plus.
Ability to multitask, manage time efficiently, and work in rotational/night shifts.
Strong problem-solving skills and attention to detail.
Ability to remain calm and skilled during high-pressure situations.
Familiarity with cultural sensitivities and global communication norms.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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