Key Responsibilities:
• Lead and manage regional/national service operations for installation, preventive maintenance, breakdown service, and AMC activities.
• Manage, mentor, and develop a large team of Service Engineers, Team Leaders, and Supervisors to achieve operational and business goals.
• Design, implement, and continuously improve service processes, SOPs, and workflow systems to enhance productivity and service quality.
• Develop and optimize service management systems, including CRM, field service management tools, and performance dashboards.
• Monitor service KPIs such as turnaround time (TAT), first-time fix rate (FTFR), customer satisfaction (CSAT), SLA adherence, engineer productivity, and service revenue.
• Plan manpower deployment, route optimization, and workforce utilization across multiple territories.
• Ensure availability of spare parts, inventory control, and coordination with supply chain teams.
• Conduct regular performance reviews, technical training,



and capability development programs for field engineers.
• Drive digital transformation initiatives by automating service processes and implementing data-driven decision-making.
• Collaborate with Sales, Operations, Product Management, and Quality teams to improve customer experience and product reliability.
• Handle customer escalations, resolve complex service issues, and ensure timely closure.
• Prepare MIS reports, analyze service trends, identify root causes, and implement corrective and preventive actions.
• Manage service budgets, control operational costs, and improve overall service profitability.
• Ensure compliance with company policies, safety standards, and regulatory requirements.
- NOTE: EXPERIENCE IN EUREKA FORBES COMPANY FOR THIS PROFILE IS MANDATORY

📌 National Service Manager Maharashtra
🏢 Transasia Bio-Medicals
📍 Maharashtra