Role & responsibilities

Operational Support
Provide Level 2 (L2) support for Control-M batch scheduling across production and non-production environments.
Monitor batch jobs, workflows, and calendars to ensure successful and timely execution.
Analyze and resolve job failures, delays, and performance issues with minimal business impact.
Perform operational activities such as job restarts, reruns, holds/releases, and dependency corrections.
Manage incidents, problems, and service requests using ITSM tools (e.g., Helix).
Lead and ensure 100% success rate in quarterly Disaster Recovery (DR) testing, validating:
Control-M job recovery
Managed File Transfer (MFT) workflows
Dependencies and SLA adherence in DR settings

Troubleshooting & Root Cause Analysis (RCA)
Investigate job failures across multiple layers, including:
Scripts: Shell, Python, Perl
File transfers: SFTP, FTP, NFS
Databases: Oracle, SQL Server
Application dependencies
Perform Root Cause Analysis (RCA) and recommend permanent fixes to prevent recurrence.
Escalate complex issues to L3/BMC support with detailed diagnostics and analysis.





Change & Maintenance
Support Control-M changes such as:
Job creation and modification
Calendar configuration updates
Quantitative and qualitative resource management
Participate in patching, upgrades, disaster recovery exercises, and setting maintenance activities.
Validate job performance and execution post-deployment and during release cycles.

Coordination & Communication
Collaborate with cross-functional teams:
Application teams
DBAs
Unix/Linux & Windows teams
Network teams
Provide timely status updates, incident communications, and escalation reports to stakeholders.

Develop and maintain runbooks, SOPs, and knowledge base articles for operational efficiency.

Preferred candidate profile

Bachelors degree in computer science, Information Technology, or a related field.

4+ years of experience in IT and minimum 3 years in similar position or at least in batch/job scheduling

technologies & database

📌 Support Engineer Control M Mumbai (India)
🏢 IndusInd Bank
📍 India