Job Description:

Key Responsibilities
Provide Level 2 production support for enterprise applications.
Monitor application health, batch jobs, and production environments.
Analyze and resolve production incidents within defined SLAs.
Perform root cause analysis (RCA) and implement preventive measures.
Develop and maintain Shell scripts for automation, monitoring, and operational activities.
Write and optimize complex SQL queries for troubleshooting, data validation, and issue resolution.
Support application deployments and post-release validation.
Coordinate with L3, development, infrastructure, and business teams for issue resolution.
Perform log analysis and identify application performance bottlenecks.
Execute change requests and production releases following ITIL processes.
Prepare support documentation, SOPs, and knowledge base articles.




Participate in on-call and rotational support as required.

Mandatory Skills
38 years of experience in Application/Production Support.
Robust hands-on experience with Unix/Linux Shell Scripting.
Robust SQL skills, including complex queries, joins, stored procedures, and performance tuning.
Experience in production incident management and troubleshooting.
Valuable understanding of Unix/Linux commands and file systems.
Experience with batch job monitoring and scheduling.
Knowledge of log analysis and debugging techniques.
Familiarity with ITIL processes (Incident, Problem, and Change Management).
Excellent analytical, troubleshooting, and communication skills.

📌 Support Tamil Nadu (India)
🏢 CGI
📍 India