Summary

Own and govern the ServiceNow CMDB to ensure it is a trusted system of record supporting ITSM and ITOM

Drive data quality, CI lifecycle management, and integration with discovery and automation capabilities

Enable accurate impact analysis and operational decision-making

Key Responsibilities
Define and govern CMDB strategy, standards, and processes (ITIL 4, CSDM)
Manage CI lifecycle and maintain accurate relationships across infrastructure, applications, and cloud
Drive data quality via audits, reconciliation, and KPI tracking
Integrate CMDB with Discovery, Service Mapping, and external data sources
Support Incident, Problem, and Change with impact analysis and root cause insights
Partner with stakeholders to ensure adoption, accountability, and continuous improvement
Identify and implement automation opportunities

Required Qualifications
Hands-on ServiceNow CMDB experience
Robust ITSM knowledge (Incident, Problem, Change)
CI lifecycle and relationship modeling experience




Discovery and data reconciliation knowledge
Data governance and quality management experience

Preferred Qualifications
Cloud platforms (AWS, Azure, GCP)
ServiceNow ITOM (Discovery, Service Mapping)
Scripting (PowerShell, Python)
CSDM familiarity
ServiceNow Data Foundations Certification

Nice to Have
Knowledge Management exposure

Core Competencies
Data-driven, process-oriented mindset
Ability to influence cross-functional teams
Transparent communicator (technical and business)
Focus on scalability and standardization

Working hours-2:00 PM 10:00 PM IST

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

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