Handle incoming customer calls, WhatsApp messages, emails, and service enquiries professionally.
Register service complaints, breakdown calls, and maintenance requests in the CRM/Service Management System.
Provide customers with timely updates on service requests and job status.
Maintain courteous and skilled communication with customers at all times.
Assign breakdown calls and preventive maintenance jobs to the appropriate Elevator Service Engineers.
Coordinate with Service Engineers to ensure timely attendance and job completion.
Monitor service response time and follow up on pending service requests.
Escalate critical complaints to the Service Maintenance Manager when required.
Record complete complaint details and maintain accurate service records.
Follow up with customers until complaints are fully resolved.
Ensure customer satisfaction by confirming service completion.
Maintain complaint closure records and customer feedback.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Customer Support Executive Tamil Nadu (India)
🏢 Atom Lift Ventures
📍 India