Role & responsibilities
Manage overall store operations and ensure smooth day-to-day functioning.
Drive sales, productivity, and profitability targets.
Lead, coach, and develop the store team to deliver high performance.
Ensure excellent customer service and resolve escalated customer concerns.
Plan manpower, prepare rosters, and manage attendance.
Ensure compliance with SOPs, food safety, QA, cash handling, and audit standards.
Monitor inventory, minimize wastage, and ensure stock availability.
Ensure accurate cash management, billing, and daily store reporting.
Recruit, onboard, train, and develop team members.
Maintain caf cleanliness, equipment upkeep, and overall store standards.
Review store performance, identify improvement areas, and implement action plans.
Coordinate with support functions (HR, Operations, Finance, Maintenance, and Supply Chain)



to ensure smooth store operations.

Preferred candidate profile
Graduate in any discipline (Hospitality/F&B;/Retail preferred).
25 years of experience in retail, QSR, caf, or hospitality operations, with team handling experience.
Solid leadership and people management skills.
Customer-focused with excellent communication skills.
Positive knowledge of store operations, cash handling, inventory, and compliance.
Ability to achieve sales and operational targets.
Proficient in MS Excel and POS systems.
Willing to work in rotational shifts, weekends, and holidays.
Ability to handle pressure and make quick operational decisions.
Positive attitude with a robust sense of ownership and accountability.

📌 Store Manager Maharashtra
🏢 Heisetasse Beverages
📍 Maharashtra