Role & responsibilities
Welcome and assist members, guests, and walk-in enquiries professionally.
Attend phone calls, WhatsApp messages, and online enquiries.
Explain gym membership plans, offers, and facilities to prospective members.
Follow up with leads and convert enquiries into memberships.
Generate invoices, collect membership fees, and maintain payment records.
Manage member registrations, renewals, and membership expirations.
Send membership renewal reminders and follow-up messages.
Handle daily cash collection and prepare end-of-day reports.
Maintain attendance records using the biometric system.
Coordinate with trainers regarding member appointments and Personal Training sessions.
Schedule fitness consultations and trial workouts.
Resolve basic customer complaints and escalate issues when necessary.
Maintain cleanliness and organization of the reception area.
Ensure all member records are accurate and updated.
Maintain inventory of reception supplies and stationery.
Support marketing activities such as referral programs, promotional campaigns, and events.
Prepare daily, weekly, and monthly reports for management.

📌 Receptionist Maharashtra
🏢 Body Artist Ftc
📍 Maharashtra