Telecaller / Customer Support Executive (Stock Market)
Job Description
We are looking for a confident and customer-focused Telecaller / Customer Support Executive to join our growing stock market education company. The ideal candidate will be responsible for handling WhatsApp inquiries, answering inbound calls, making outbound follow-up calls, and converting leads into course enrollments.
Key Responsibilities
Handle all incoming WhatsApp inquiries professionally and promptly.
Answer inbound calls and provide accurate information about our stock market courses and services.
Make outbound calls to interested leads for follow-ups and conversions.
Explain course details, pricing, schedules, and enrollment process.
Maintain lead records and update customer details in CRM or Excel.
Follow up with prospective students until they make a decision.
Resolve customer queries politely and professionally.
Coordinate with the sales and support team to ensure smooth onboarding.
Meet daily call, follow-up, and conversion targets.
Build solid relationships with potential and existing customers.
Preferred candidate profile
Female candidates preferred.
Excellent communication skills in Hindi (English is an added advantage).
Pleasant and confident phone etiquette.
Experience in Telecalling, Customer Support, Sales, or Counseling is preferred.
Basic knowledge of WhatsApp Business, Microsoft Excel, and Google Sheets.
Ability to convince and handle customer objections professionally.
Positive listening and interpersonal skills.
Positive attitude and target-oriented mindset.
Interest in the Stock Market, Trading, or Financial Markets is a plus (training will be provided).