Job Summary
A leadership position responsible for driving operational excellence and team performance within the Regulatory & Compliance. This role manages a team of operations specialists, oversees complex
client relationships and ensures delivery of high-quality Regulatory & Compliance services. The position focuses on
people management and operational efficiency while maintaining overall accountability for team
performance and client satisfaction.
Core Responsibilities:
Lead and develop a team of middle office operations professionals
Drive operational performance and quality standards
Build and manage cluster and client relationships and service delivery
Oversee resource allocation and capacity planning
Direct implementation of strategic initiatives and process improvements
Ensure regulatory compliance and risk management
Establish and monitor team performance metrics
Champion technology adoption and process optimization
Contribute to long-term business strategy and planning
Establish performance monitoring frameworks
Tasks:
Conduct regular performance reviews and career development discussions
Manage escalated client issues and relationships
Lead team meetings and performance improvement initiatives
Monitor and report on key performance indicators
Oversee workload distribution and resource allocation
Review and approve staff scheduling and time management
Facilitate client review meetings and presentations
Coordinate with other departments on service delivery
Monitor compliance with policies and procedures
Lead change management initiatives
Review and approve team training plans
Oversee system implementation and optmization
Conduct regular service delivery reviews
Track work progress through timesheet completion
Perform other related duties as assigned for role and business needs