Role & responsibilities

Operations Management
Ensure smooth day-to-day functioning of the clinic.
Manage OPD scheduling, patient flow, registrations, billing, and front-office operations.
Coordinate with consultants, nursing staff, technicians, and support services.
Monitor clinic performance, patient volumes, and service delivery standards.
Ensure compliance with hospital policies, statutory requirements, and quality protocols.
Handle patient grievances and ensure high patient satisfaction levels.
Maintain inventory, consumables, and vendor coordination.

Marketing & Business Development
Develop and implement marketing strategies to increase patient footfall and clinic revenue.
Build relationships with local physicians, corporates, schools, RWAs, and community groups.
Plan and execute health camps, awareness programs, and outreach activities.
Promote clinic services through digital marketing, social media, and local advertising initiatives.
Identify recent business prospects and referral channels.
Track competitor activities and market trends.





Revenue & Performance Management
Achieve monthly and annual revenue targets.
Monitor key performance indicators (OPD conversions, revenue, patient acquisition, etc.).
Prepare and present periodic MIS reports to management.
Implement initiatives to improve operational efficiency and profitability.

Team Management
Supervise and guide clinic staff.
Conduct performance reviews and training programs.
Foster a patient-centric and service-oriented work culture.

Preferred candidate profile

Qualification
MBA in Hospital Administration / Healthcare Management / Marketing / Business Administration.
Bachelor's degree in Healthcare, Life Sciences, Management, or related field.

Experience
5 to 8 years of experience in healthcare operations, clinic management, hospital administration, marketing, or business development.
Experience in managing standalone clinics, diagnostic centers, or hospital outreach programs will be preferred.

📌 Manager Operations & Marketing Sarvodaya Clinic Uttar Pradesh
🏢 Sarvodaya Hospital
📍 Uttar Pradesh