Roles and Responsibilities :
Handle customer inquiries, concerns, and feedback via phone calls, emails, or chats in a qualified and courteous manner.
Resolve customer issues promptly and efficiently by providing accurate information and solutions.
Maintain records of all interactions with customers using CRM software to track progress and improve processes.
Escalate complex issues to senior team members or supervisors when necessary.
Job Requirements :
Excellent communication skills for effective interaction with customers over the phone or through digital channels.
Ability to work well under pressure in a quick-paced setting with multiple priorities.
Basic knowledge of computer applications such as email systems and basic software programs.
📌 Customer Support Executive Karnataka
🏢 Naukri e-Hire
📍 Karnataka
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