We are looking for a friendly, well-spoken, and organized Front Office Executive to join our aesthetic clinic. The ideal candidate should have excellent communication skills, be customer-focused, and be able to handle front desk operations while coordinating appointments and patient enquiries. Freshers with excellent communication skills may also apply.
Key Responsibilities:
Welcome and assist patients professionally.
Handle incoming phone calls, WhatsApp messages, and online enquiries.
Schedule, confirm, and reschedule appointments.
Follow up with recent leads, existing patients, and missed appointments.
Explain clinic services, consultation process, and pricing when required.
Maintain patient records and appointment schedules.
Coordinate with doctors and therapists for smooth patient flow.
Handle billing, payment collection, and invoice generation.
Maintain reception cleanliness and professional ambience.
Manage daily reports and basic administrative tasks.
Assist with patient retention and feedback collection.
Required Skills:
Excellent verbal communication in English and Tamil (Hindi is an added advantage).
Pleasant personality with positive interpersonal skills.
Strong customer service and sales aptitude.
Basic computer knowledge (MS Office, Google Sheets).
Ability to multitask in a fast-paced setting.
Experience in healthcare, dermatology, dental, aesthetics, or wellness clinics is preferred.
Education:
Any Graduate (preferred)
Diploma holders may also apply.