Role Descriptions: Understanding the process| ensuring productive incident resolution and maintaining customer satisfaction by monitoring performance Communicate with Spanish-speaking customers via phone| email| and chatResolve customer inquiries and issues in a timely and skilled mannerPreparation of RCAs and other required reportingSpanish B1| B2 (Intermediate)
Essential Skills: 4 to 7 years of experience within HR space. Fluency in Spanish and English (written mandatory)Understanding the process| ensuring efficient incident resolution and maintaining customer satisfaction by monitoring performance Communicate with Spanish-speaking customers via phone| email| and chatResolve customer inquiries and issues in a timely and qualified mannerPreparation of RCAs and other required reportingSpanish B1| B2 (Intermediate)
Desirable Skills:
Keyword:
Skills: HRO Help Desk~Language Skills : Spanish
Experience Required:
Section I - Job Details
Section Details / Example Content
Job Title
Experience Level Min yrs Max yrs
Section II - Job Evaluation Topics and Weight (Questions and evaluation are based on below)
Topic of Evaluation / Skills Mandatory / Non-mandatory Percentage
(Skills / Topics should sum up to 100%)
(Enter only multiples of 5)
Mandatory
Non Mandatory
Mandatory
Section III - Job Requirements and Responsibilities
Section Details / Example Content
Job Requirements Key Responsibilities Communicate with Spanish-speaking customers via phone, email, and chat
Resolve customer inquiries and issues in a timely and professional manner
Preparation of RCA s and other required reporting
Section IV - Job Qualifications & Skills
Section Details / Example Content
Domain - HRO
Soft Skills - Fluency in Spanish
Excellent communication
Attention to Detail
Adaptability & Flexibility
Education Requirements Any bachelor s degree
Certifications Spanish B1, B2 (Intermediate)
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