A. Account Management
Own a portfolio of B2B and ecommerce accounts as the primary point of contact.
Conduct regular business reviews monthly account reports, QBRs, and performance calls.
Handle escalations, operational issues, and client queries
Drive account-level revenue growth through upselling, cross-selling, and recent product introductions.

B. Project Management & Internal Coordination
Act as the internal coordinator between Sales, Operations, Supply Chain, Marketing, and Finance for all account deliverables.
Track open action items across every account ensure nothing is overdue without a status.
Ensure timely dispatch, invoicing, and fulfillment coordination for B2B accounts.

C. Customer Engagement & Communication
Create and send monthly and seasonal customer mailers — product launches, festive promotions, new catalogs.

D. Reporting & Analytics
Prepare and share weekly and monthly account performance reports for the Founder.
Maintain a straightforward business dashboard for assigned accounts using Google Sheets.

E. Marketplace & Ecommerce Operations




Coordinate with the internal e-commerce team and external agencies
Support new platform onboarding, catalogue uploads, pricing updates, and inventory coordination.
Monitor account health dashboards and flag anomalies proactively.

Skills & Qualifications

Must-have
Hands on knowledge of Ecommerce terms
Proven track record of managing B2B client relationships or marketplace accounts end-to-end.
Excellent English — verbal and written. Business email writing must be natural, not laboured.
Solid Excel and PowerPoint — pivot tables, vlookups, charts, client-ready decks.
High ownership mindset — you close loops, you don't pass them.
Comfortable with ambiguity and changing priorities in a startup environment.

Strongly preferred
1–3 years of hands-on experience on Amazon.
Experience with quick commerce platforms — Blinkit, Zepto, Instamart.
B2B sales or corporate account management experience.

📌 Key Accounts Manager Delhi
🏢 Truesnap Technology
📍 Delhi