Roles Responsibilities
Is recognized as an expert in multiple area within the organization which requires specialized in-depth expertise. Provide floor support to all CCR
Works independently, with guidance in only the most sophisticated situations
Ensures adherence to all internal / external processes with no slippage on transactions taken up for financial impacting processes/actions.
Solves complex problems, takes current points of view using existing solutions, be an active participant of the process calls, share ideas with teams/partners to improve processes.
Adhere to daily turnaround time for orders as per set TAT guidelines and ensures that performance metrics/SLAs are met
Work with Team Leader to ensure proper customer service is being delivered
Build collaborative relationships both internally and externally to ensure that mistakes are not repeated by team members
Audit and handle customer complaints, provide appropriate solutions and alternatives to proactively resolve complaints.
Build balanced relationships of trust through an open and interactive communication
Ensures adherence to interpersonal procedures, policies, and systems.
As a Customer Service Specialist-Order Management you must represent our company well by being responsible, punctual and motivated to go further
Other Requirements
Preferably Bachelor s degree (Arts, Science, Commerce, Business Administrations)
4.5- 7 years Hands on experience on Order Management
Proven customer support experience or experience as a client service representative
Display excellent verbal and written communication and interpersonal skills.
Customer orientated and ability to adapt/respond to different types of tasks
Highly detail-oriented and organized with excellent analytic and problem-solving abilities
Requires solid digital literacy, including Microsoft office
Able to multi-task, prioritize and manage time effectively
Ability to work under pressure
Adaptable to work in Night Shift
Disclaimer : This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Customer Service Specialist I Karnataka
🏢 Thermo Fisher Scientific
📍 Karnataka
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