**Job Summary** Dynamics 365 Developer role in a hybrid work model focusing on Dynamics 365 responsible for analyzing complex business requirements and converting them into scalable CRM solutions for sales and service teams. The role enables compliant GxP ready processes enhances customer relationship management and drives measurable business value through data driven insights and optimized workflows. **Responsibilities** + Analyze business processes across sales and service functions to identify gaps improvement opportunities and alignment needs with Dynamics 365 capabilitiesr + Translate stakeholder requirements into clear functional specifications that can be implemented within Microsoft Sales Copilot and Dynamics 365 solutionsr + Configure Dynamics 365 Sales and Dynamics 365 Service modules to support opportunity management case handling and customer interaction tracking with high usabilityr + Optimize use of Dynamics 365 Field Services to streamline work order management and resource scheduling while improving operational efficiencyr + Design compliant workflows leveraging Dynamics 365 GxP features to help ensure audit ready and traceable processes in regulated environmentsr + Coordinate with technical teams to validate that Dynamics 365 configuration customizations and integrations align with documented functional requirementsr + Create detailed reporting specifications for Dynamics 365 reporting to deliver meaningful dashboards and analytics for business stakeholdersr + Enhance the usage of Dynamics 365 App for Outlook by defining scenarios configurations and user guidance that improve productivity in daily customer interactionsr + Develop user stories process maps and acceptance criteria that capture complex scenarios in customer relationship management and customer problem managementr + Support user acceptance testing by preparing test cases guiding business users and documenting defects and enhancements with clear business impactr + Deliver training content and conduct workshops that enable end users to adopt Dynamics 365 and Microsoft Sales Copilot features effectively in a hybrid work environmentr + Monitor solution performance and user feedback to recommend incremental improvements that increase satisfaction reduce manual effort and improve process adherencer + Align day to day work with organizational objectives by demonstrating how optimized Dynamics 365 solutions improve customer satisfaction and business outcomesr + .Qualifications:r + Possess seven to eleven years of experience as a business analyst with a primary focus on CRM transformations and enterprise scale implementationsr + Demonstrate strong practical experience configuring Dynamics 365 Sales modules including entities views forms business rules and sales processesr + Exhibit hands on expertise in Dynamics 365 Service and Dynamics 365 Field Services with emphasis on case management service level tracking and field operationsr + Show proven exposure to Microsoft Sales Copilot and Dynamics 365 Copilot to design and refine assisted experiences that support sales and service usersr + Apply working knowledge of Dynamics 365 GxP capabilities to design processes that support compliance traceability and validated usage in regulated contextsr + Display proficiency in Dynamics 365 App for Outlook to support seamless integration between email channels and core CRM activitiesr + Utilize strong skills in Dynamics 365 reporting and analytics tools to define metrics design reports and guide data driven decisionsr + Bring experience in Dynamics 365 configuration including security roles business process flows and system settings aligned to organizational policiesr + Leverage understanding of customer relationship management practices to propose solutions that strengthen customer journeys and long term engagementr + Use experience in managing customer problems and escalations to define processes that enable faster resolution and improved customer trustr + Communicate effectively with cross functional stakeholders capturing diverse perspectives and integrating them into robust CRM solutionsr + Adapt comfortably to hybrid work arrangements while maintaining solid collaboration habits and clear communication through digital tools and meetingsr Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

📌 Sr. Business Analyst (Bengaluru)
🏢 Cognizant
📍 Bengaluru