The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the solution portfolio with some supervision.
What youll be doing
Assists in the implementation of specific Customer Service management plans under supervision.
Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the resource pool, within guidelines and with some supervision
Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the productive management of customer issues.
Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.
Assists in the implementation of continuous improvement prospects to improve the customer service team processes.
📌 Customer Service Support Advisor West Bengal
🏢 hackajob
📍 West Bengal
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