Develop and implement effective strategies to enhance customer engagement and loyalty.
Act as a secondary point of contact, addressing and following-up inquiries, resolving issues, and ensuring customer satisfaction and retention.
Build and maintain robust relationships with clients to understand their needs and provide tailored solutions.
Collaborate with internal teams to ensure seamless delivery of services and resolve customer complaints.
Analyze customer feedback and suggest improvements to products or services.
Identify recent business prospects and develop plans to expand existing accounts.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
📌 Customer Relationship Manager West Bengal
🏢 J. B. Form Work Systems
📍 West Bengal
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