The Quality Team Member is the entry-level quality execution specialist responsible for supporting quality processes, tracking errors in real-time, and improving process accuracy and efficiency at the operational level. The role requires robust coordination skills and the ability to work independently within business teams, acting as a visible quality ambassador on the floor. This role involves heavy cross-functional coordination with key stakeholders across departments to ensure expected quality outcomes are delivered consistently.
Roles & Responsibilities
Process Support & Compliance
● Follow defined SOPs rigorously and proactively highlight any process gaps with supporting evidence to the Quality Manager.
● Suggest and work on small improvements based on daily operations.
● Support implementation of process changes; act as the first point of contact for floor-level queries during transitions
Error Tracking & Basic Analysis
● Record and track errors in processes using standardised error-tracking templates; update records daily.
● Assist in identifying reasons for errors using basic RCA tools (5-Why, easy cause-effect.
● Support the team in reducing repeat issues; maintain a repeat-error log and track closure of corrective actions
Quality Checks & Reporting
● Perform regular checks on process quality as per the sampling plan defined.
● Ensure tasks are completed accurately with a focus on FTR.
● Maintain accurate records of quality checks and errors
Project Assistance
● Assist in quality-related projects and initiatives; own assigned data collection workstreams end-to-end
● Collect data and provide inputs for analysis
● Support execution of improvement plans
Change Adaptation & Stakeholder Coordination
● Adapt to current processes and systems quickly
● Support team members in following updated practices
● Coordinate actively with key stakeholders across departments (operations, sales, collections, customer service) to gather quality data, address floor-level issues
📌 Team Member Quality Chennai (India)
🏢 Saaki Argus And Averil Consulting
📍 India
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