KEY RESPONSIBILITIES AND ACCOUNTABILITIES
Understand Business needs and elicit and document requirements
Review with stakeholders and achieve agreement on requirements
Achieve consensus on business needs, usability, performance and feasibility.
For internal customers being supported
i) Develop and maintain knowledge & learning.
ii) Proliferate offerings to sales team
iii) Advise QA and Development teams on troubleshooting analysis
Follow standard documentation processes, focusing on objectives of the customer, development and QA.
Develop artefacts through case studies, white papers and lessons learnt.
Feasibility analysis on prospective business
Support project planning and status reporting.
Mentor / Guide associate Business Analysts in working efficiently.
Sharing of knowledge and learning amongst peers.