About McDonald’s:
One of the world’s largest employers with locations in more than 100 countries, McDonald’s Corporation has corporate opportunities in Hyderabad. Our global offices serve as energetic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our recent office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.

This chance is part of the Global Technology Enterprise Products & Platforms (EPP) team, focused on Enterprise Service Management (ESM) and the continued evolution of ServiceNow IT Operations Management (ITOM) and IT Asset Management (HAM/SAM) capabilities. The role helps deliver scalable, resilient, and data-driven digital workflows by improving visibility into the technology estate, strengthening service and asset data, and enabling automation across the enterprise.

The Manager,



Technical Product Management - ESM ITOM/HAM/SAM Pod is product delivery owner for a development and configuration pod responsible for ServiceNow ITOM and asset management capabilities. This role leads end-to-end product development, configuration, enhancement delivery, and production support across capabilities such as discovery, service mapping, event and alert visibility, CMDB-aligned data enablement, hardware asset lifecycle workflows, software asset lifecycle and compliance workflows, and related automation. The leader partners across product, engineering, architecture, platform operations, procurement, service owners, and business teams to translate needs into scalable, supportable solutions while driving data quality, operational readiness, usability, and measurable outcomes.
This position reports to the Director, Technical Product Management and works closely with platform engineering, architecture, delivery, and business partners across the ESM ecosystem.

Responsib

📌 Techno Functional Consultant Hyderabad (India)
🏢 McDonald's Global Office in India
📍 India