Job Title: Operations Executive

Location: Bangalore Office – Terratern Pvt Ltd

Employment Type: Full Time [WFO]

About Terratern

Terratern is the fastest-growing Global Talent Mobility Solution, dedicated to guiding clients through seamless relocation journeys. We offer personalized visa assistance, job search support, and comprehensive resources to empower individuals pursuing prospects abroad. Our commitment to client satisfaction and transparency ensures a smooth, reliable experience at every step of the immigration process.

Role Overview

As a Opeartions Executive you will own the end-to-end lifecycle of our clients—from onboarding to exit. You’ll be the single point of contact, ensuring delivery of services, proactive communication, escalations handling, and driving growth through upsell and retention strategies. Your role is central to delivering successful outcomes for clients and maintaining high customer satisfaction.

Key Responsibilities

Client Lifecycle Ownership: Own the entire journey from BD handoff to client exit. This includes kickoff,



success planning, weekly updates, milestone tracking (e.g., resume optimization, job applications), and final review.
Growth (Upsell & Retention): Identify client needs and pitch relevant services such as Interview Coaching, Language/Learning add-ons, Premium/Rapid-Track tiers. Run save-plays for at-risk clients to reduce churn.
Escalation Management: Acknowledge escalations within 2 hours, triage severity, coordinate internal teams (PO/PC/Learning/CX), ensure resolution within defined TAT, and publish RCA with preventive actions.
Delivery Orchestration: Assign and govern Program Officers and Process Coordinators (PCs),ensure service quality and cadence, and track key milestone completions.
NPS/CSAT & Reviews: Run client feedback pulses at key milestones (D30/D90/exit), close the loop on detractors, and encourage testimonials (with consent) to support brand trust.
SOP & Policy Adherence: Ensure all client comm

📌 Operations Executive Bengaluru
🏢 TerraTern
📍 Bengaluru