2+ years of customer support engineering experience,
providing technical support for software and environment issues
for enterprise software applications: SaaS, Oracle, SAP, Netsuite,
Zuora, Infor, Taleo, onsite ERP, Peoplesoft, Kronos, and/or
Cornerstone.
2+ years of experience supporting or implementing integration
solutions or related SaaS /ERP enterprise products.

Technical Expertise:
Proven hands-on experience in creating Core Connector Worker
integrations and Outbound Studio integrations with APIs (web
services) and/or have hand-on with similar toolset i.e. MuleSoft
Anypoint Platform, Boomi, Zapier.
Proficiency in using tools like Postman and SOAP UI for API web
service testing and troubleshooting.
Robust understanding of AWS or GCP, with cloud certifications or
hands-on experience in these environments.
Expertise in analyzing and troubleshooting flowcharts and design
documents related to end-to-end development of integrations.

Additional Skills:
Familiarity with integration tools and technologies,



ensuring
seamless data exchange and workflow automation.
Ability to diagnose and resolve complex technical issues involving
integrations, APIs, and system configurations.
Strong analytical skills to interpret integration logic and identify
potential optimizations or improvements.

Other Qualifications
Solid planning, scheduling, and organization skills.
Excellent verbal and written communication skills.
Ability to absorb recent technologies and features quickly.
Excellent analytical, problem solving, and multi-tasking skills
Ability to work in a fast paced, dynamic, and fun team environment
A team player attitude, who will work across the organization and
company to continue improving the way we serve our customers.
Ability to deal with the stress related to escalation impact and
resolution timeframes and conflicting/competing priorities

📌 Sr Associate Technical Support Delivery Analyst Pune (India)
🏢 Workday
📍 India