5+ years experience implementing, configuring, and customizing ServiceNow
5 years of experience with common web technologies and networking (e.g. XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.)
Detailed knowledge of ITIL methodologies, IT architecture, JavaScript and web software design principals
Working knowledge and experience of IT Service Management processes (Incident, Problem, Change, Release, SLM, Service Catalog)
Detailed knowledge of relational databases
Directory service integration experience (Active Directory, LDAP, etc.)
Detailed knowledge of Single Sign-on using various authentication methods (token, SAML 1.1, SAML 2.0)
Detailed knowledge of Web Services integrations (SOAP, REST)