We are seeking a detail-oriented and proactive skilled to manage and optimize operations across leading e-commerce marketplaces. This role includes managing listings, coordinating inventory, processing orders, handling claims, and improving customer experience—all critical for driving online sales growth and operational excellence.
Key Responsibilities
Marketplace Management
Manage listings across Amazon, Flipkart, Myntra, Tata Cliq, etc.
Ensure product details, pricing, and images are accurate and optimized.
Improve product visibility and ranking through platform tools.
Order & Inventory Coordination
Oversee order processing and on-time dispatch.
Work closely with warehouses and logistics for stock planning.
Prevent inventory imbalances and coordinate replenishments.
Claim Handling
Investigate customer claims related to damage, delivery delays, or product issues.
Validate order data and platform policy terms.
Provide resolutions or escalate disputes professionally.
Customer Support & Resolution
Manage online feedback, returns, and complaint handling.
Address refund queries and maintain high customer satisfaction.
Required Skills & Competencies
Hands-on experience with e-commerce portals and marketplace tools .
Strong knowledge of ERP/OMS systems .
Advanced MS Excel and data reporting capabilities.
Excellent communication and issue resolution skills .
Experience in claim and order management .
Ability to multitask and thrive in a rapid-paced team setting .
Qualification
Graduate in Business, Commerce, or a related field.
(MBA or PGDM preferred)