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The IT Tooling team sits within IT Support & Services (ITSS) and builds the automations that power ITSS's own operations. Our in-house bot, Ask IT, deflects the majority of company-wide IT requests before they reach a human. Beyond that, we automate ITSS's core day-to-day workflows — ticket triage, access reviews, onboarding and offboarding — which employees experience as self-service. You'll own technical domains within the IT Tooling platform and partner with regional IT teams across APAC, EMEA,



and AMER through platforms including n8n, Jira, Okta, Airflow, and Temporal.
What You'll Do
Own the technical architecture of IT Tooling automations, driving design decisions on system structure, integration patterns, and tooling across n8n, Airflow, Temporal, and Jira
Establish architecture standards and code review practices that raise the team's overall engineering bar
Lead as technical DRI on the most complex, highest-impact automation projects, from discovery and design through production delivery
Partner with Security, Corporate Engineering, and IAM to resolve technical blockers and represent the team in cross-functional architecture discussions
Build shared frameworks and reusable components that reduce single points of failure across the platform
Produce architecture documentation and decision records that enable the team to scale with minimal dependency on any single individual

📌 Senior It Support Engineer Bengaluru
🏢 Coinbase
📍 Bengaluru