Welcome to Warner Bros. Discovery… the stuff dreams are made of.
Who We Are…
When we say, 'the stuff dreams are made of,' we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next…
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated advantages, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
Your New Role…
Deliver world class / proactive customer service to internal and external stakeholders while adhering to company policies and procedures
Collaborate cross-functionally with Program, Quality and Training teams to improve existing workflows and processes.
Monitor key performance indicators (KPIs) such as response times, resolution times, reopen rates,



quality
Lead, mentor, and manage a team of customer service managers and associates, ensuring high levels of employee engagement, performance, and growth.
Strive to continually improve and build on the customer Service division and its performance.
Proactively identify trends in customer concerns and work cross-functionally to develop solutions.
Ensure AP inquiries comply with company policies.
In-depth knowledge of PTP processes.
Serve as a subject matter expert in PTP processes & technologies (SAP SRM, Ariba, PeopleSoft, Oracle, OpenText VIM, SAP ECC) for non-content spend.
Support PTP system changes, improvements and new company codes created with testing as required and support current business projects, acquisitions and integrations where needed
Support integration and onboarding of current acquisitions into Warner Bros. Discovery processes and systems
Qualifications & Experience…

📌 Manager, Service Desk Secunderabad
🏢 Warner Bros
📍 Secunderabad