Works closely with the sales, finance, and legal operations team, along with other business process groups, to ensure the requirements are understood and detailed.
Hands on with key understanding and implementation of quote-to- order (CPQ & CLM or similar systems) functionalities.
Gather, document, and analyse business requirements for AI-driven solutions.
Authority in for both functional and solution analysis and light design for the Salesforce platform, and related technical areas listed.
Partner with customers to craft requirements and ensure alignment with business/technology strategy and planned initiatives.
Drive the planning, prioritisation, design, development and deployment of recent projects & system improvements.
Evaluate and address multi-functional and cross-system dependencies.
Responsible for understanding business requirements, creating/grooming user stories, and partnering with the Development team to deliver a solution and a plan.




Leverage business knowledge and expertise to find opportunities for process improvements; serve as a trusted technology advisor for business users.
Participate in the go-to-market and launch support processes.
Maintain a high-level familiarity with other IT system / business application capabilities and scope definition in order to make recommendations regarding upstream/downstream integration or functionality intersection points.
Coordinate and perform system testing to ensure requirements are met. Work closely with project team during user acceptance testing (UAT); including tracking issues through to resolution and securing end user acceptance sign-off.
Understand business processes, AI capabilities, and IT systems to find prospects for AI implementation, decision making, and optimise operations.

About You
Basic Qualifications -
8+ years of proven track record in business analysis or related field
5+ years experience with Salesforce and integration
5+ years experience with CPQ, CLM or

📌 Senior Salesforce Business System Analyst Pune
🏢 Workday
📍 Pune