About The Role

At Loop, companies take pride in offering exceptional employee benefits, and Enterprise Servicing Executives (ESMs) are the heroes who ensure that benefits delivery is smooth, seamless, and hassle-free for both HR teams and employees.

As an ESM, you will be the day-to-day partner for HR leaders, ensuring they have everything they need to champion Loop’s advantages within their organizations. Your success is measured by the success of your HR partners—making their lives easier and ensuring employees experience world-class benefits.

You will work closely with Enterprise Account Managers (EAMs) to ensure 100% logo retention and 150% Net Revenue Retention (NRR) for your assigned accounts. Additionally, you will collaborate with Dedicated Claims Handlers and Operations Agents on enterprise accounts with a premium of ₹1Cr+ to provide white-glove service.

This role is a launchpad for growth opportunities, with a clear path toward becoming a Customer Success Manager (CSM) in Mid-Market or Enterprise with your own portfolio and retention targets.

Key Responsibilities





Account Servicing : You will be responsible for ensuring that every corporate client experiences seamless and proactive advantages servicing. This includes:

Seamless policy issuance – Ensuring e-cards are issued on time, with zero errors.
Coverage accuracy – Running enrollments and HRMS integrations to ensure all members are covered accurately and on time.
Claims excellence – Managing the 4Ds of claims: documentation, delays, denials, deductions to reduce friction for HR teams.
Being hyper-responsive to HR – Acting as a trusted partner to HRs, ensuring all their day-to-day advantages needs are met quickly and effectively.
Proactive employee support – Ensuring employee queries are handled with speed and empathy, creating a delightful experience.
Product adoption – Driving engagement with the Loop mobile app, where employees can claim insurance, consult Loop’s in-house doctors, and book diagnostic tests.

📌 Relationship Manager Mumbai
🏢 Loop
📍 Mumbai