Our story
At Alight, we believe a company s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to Be Alight.
Our Values:
Champion People - be empathetic and help create a place where everyone belongs.
Grow with purpose - Be inspired by our higher calling of improving lives.
Be Alight - act with integrity, be real and empower others.
It s why we re so driven to connect passion with purpose. Our team s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.
With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.
Learn more at careers.alight.com.
About the role




Assistant Manager - Operations is responsible for providing outstanding customer delivery by leading and engaging his/ her team and developing programs and action plans to deliver on all performance metrics and increase customer satisfaction. The person would be responsible for coaching and development of his/ her team members and driving positive culture in his/ her team.
High-Level Responsibility Areas
The role requires reviewing key client requirements, translating these in to concrete actionable procedures for self and the group, mapping resource needs and training them on the various tools processes with key focus on org-directions.
Relationship management with onshore TM s
Client CS SLA management
Facilitating current domain/client transition
Ensuring service accuracy through compliance
Create goals and performance plans for teams.
Champions operational improvements
Ongoing Status updates with team
Identify cross training strategy

📌 Manager Customer Service Secunderabad
🏢 Alight
📍 Secunderabad