MALABAR GOLD & DIAMONDS is seeking an experienced Operations Manager - Diamond Lab to oversee the daily operations of our Diamond Lab. You'll be responsible for ensuring smooth workflow, efficiency, and compliance, while also driving process improvements and managing resources to meet performance goals.
Role & Responsibilities
Oversee daily operations across departments to ensure smooth workflow and efficiency.
Develop and implement operational policies and procedures .
Monitor key performance indicators (KPIs) and prepare regular reports for senior management.
Manage budgets, forecasts, and resource allocation .
Lead, train, and motivate operational staff to achieve performance goals.
Identify areas for process improvement and implement solutions.
Ensure compliance with industry regulations, health and safety standards, and company policies .
Collaborate with other departments (e.g., HR, Finance, Sales) to align operational goals.
Manage vendor and supplier relationships .
Handle escalated issues and resolve operational challenges.