MALABAR GOLD & DIAMONDS is seeking a dedicated and customer-focused Customer Service Associate to join our team, likely within our entertainment ventures (e.g., Playaza Entertainments). In this role, you will be the front-line ambassador, ensuring exceptional guest experiences by managing front desk operations, promptly resolving inquiries, and maintaining accurate guest records. If you are passionate about providing top-tier service and thrive in a energetic, guest-centric setting, we invite you to contribute to our commitment to excellence.
Roles and Responsibilities
Provide exceptional customer service by responding to guests' queries, resolving issues promptly, and addressing concerns with professionalism.
Manage front desk operations , including handling phone calls, emails, and messages in a courteous and effective manner.
Maintain accurate records of guest interactions using our property management system (PMS).
Collaborate with other departments to ensure seamless communication and effective issue resolution for guests.
Handle guest check-in and check-out processes , ensuring efficient room allocation and key distribution (if applicable to the specific entertainment venue).

📌 Customer Service Navi Mumbai
🏢 Malabar Gold Diamonds
📍 Navi Mumbai