Role & responsibilities
Nurturing client relationships, building Positive client experience and maintaining robust client relationships, retaining the business, and identifying growth opportunities
Create a client success roadmap - a explicit roadmap of the clients experience across all touchpoints. i.e., Transition Plan for recent onboarding, client engagement model, service precisions & SOP management, etc
Cross-Selling and Up-selling to the client base and growing the
📌 Am Retention Mumbai
🏢 Delhivery
📍 Mumbai
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