Staples is seeking a Senior Manager – Software Engineering (Salesforce Platform) to lead Salesforce engineering initiatives supporting Sales and Service functions. Based at the Chennai Global Capability Center (GCC), this role serves as a strategic extension of the SDS Salesforce organization, driving global delivery, platform innovation, and operational scale.

The role will own the Salesforce platform engineering roadmap, lead AI-powered transformation initiatives (Agentforce / Einstein), and build a high-performing, distributed engineering organization across the US and GCC.

Key Responsibilities

Leadership & Organization
Build, scale, and lead a high-performing engineering organization across GCC (India).
Establish robust hiring pipelines, mentoring frameworks, and performance management practices.
Drive a unified global operating model with clearly defined sprint cadences, OKRs, and governance rhythms.

Platform Ownership & Delivery
Own and execute the Salesforce roadmap across Sales Cloud, Service Cloud, CRM Analytics, and enterprise integrations.




Deliver and scale AI-driven capabilities, including Agentforce and Einstein-powered experiences.
Lead modernization initiatives such as case management transformation and workflow automation.

Platform Transformation & Integration
Rationalize overlapping tools, eliminate technical debt, and consolidate workflows onto Salesforce.
Partner with Data Engineering to centralize enterprise analytics leveraging Snowflake and Data Cloud.
Design and implement secure, scalable integrations across Salesforce and enterprise platforms.

Engineering Excellence & Governance
Establish and enforce DevSecOps standards, CI/CD pipelines, and release governance practices.
Drive Salesforce Center of Excellence (CoE) standards, including coding practices, test automation, and documentation discipline.
Ensure platform stability, scalability, data integrity, and adherence to governance frameworks.

Stakeholder & Partner Management
Partner wi

📌 Senior Manager, Salesforce Platform Chennai
🏢 Staples India
📍 Chennai