Job Title: Manager - AI Customer experience
Location: Pune, India (Hybrid)
Permanent - Full Time

About us:

Cyncly is a global technology powerhouse with 2,800+ employees and 70,000+
customers across 100+ countries and 46+ offices. Cyncly transforms the way
customizable products and spaces are imagined, designed, sold, managed and made.
Our end-to-end software solutions connect qualified designers, retailers and
manufacturers to the world's largest repository of product content.

Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass &
Door, and Flooring industries with operations in North & South America, Europe,
Asia Pacific and Africa.

Cyncly offers over 30 years of experience to deliver more value for our
customers through an expanded portfolio of end-to-end solutions. Our global
presence allows us to provide world-class support and sales with a local touch,
providing the best possible customer experience.

Cyncly is now embarking on an exciting journey as we continue to expand through
robust organic growth and complementary acquisitions,



backed by leading growth
private equity firms specializing in technology.

Key Responsibilities:
Lead the delivery of AI-enabled customer support initiatives across a broad
software product portfolio.
Identify high-value opportunities for AI triage, automation, deflection and
self-service improvement.
Work with support, product and operations teams to design, launch and
continuously improve AI-powered workflows.
Own and optimise Zendesk AI capabilities, including intelligent triage,
automation, knowledge integration and live chat experiences.
Build solid working relationships with subject matter experts and business
stakeholders to turn ideas into measurable outcomes.
Define success metrics, track performance and communicate progress, risks and
opportunities clearly to stakeholders.
Champion practical, customer-focused use of AI that improves speed,
consistency and quality of support.

📌 Manager Ai Customer Experience Pune
🏢 Cyncly
📍 Pune