The individual will be involved in the following critical activities:
Involved in focused testing involving contact center solutions including call center routing and management, IVR and integrations with other systems.
Work closely with CRM and .COM teams to understand routing strategies for optimal customer experience.
Work closely with NICE CXOne team and platform and testing call flows.
Create and run functional, integration, regression, and ad-hoc, and test cases ; including both positive and negative scenarios.
Create detailed, comprehensive, and well-structured test plans for functional, integration and regression testing.
Perform integration and functional testing for code delivered by the development team during each sprint.
Participate in sprint planning and story creation to identify items that will need to be resolved prior to testing
Collaborate with developers, business analysts and project management teams to develop, publish and implement software quality assurance plans along with appropriate KPIs




Design and implement test strategy and develop estimates.
Provide technical leadership/supervision for the creation, design, execution, documentation and maintenance of test plans and test cases (automated and manual testing)
Work closely with onshore and offshore testers to ensure testing deliverables are met
Follow standard QA methodologies to ensure the delivery of quality products.
Log and report defects and escalate issues
Work to meet project schedules, timelines and deadlines.
Experience with Test Management tool s (a plus)
Support business users in UAT activities for all major and minor releases.
Support once a month weekend production validation for all major releases
Solid attention to detail
Proactive nature, with a solid work ethic and eagerness to take initiative and go the extra mile

The ideal experience and critical competencies for the role include the following:
Bachelor s degree in Computer Scien

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