Role Overview
In this role you will ensure all Service Level Agreements are adhered to and provide the client stakeholders with a high-quality service compliant with controls, and drive continuous improvement and transformation. You will promote teamwork, provide employees with coaching and feedback. You will network with other functions and will interact with leadership and manage the relationship on matters pertaining to the Accounts Receivable process.
As The Operations Leader You Will Be Expected To
Oversee the overall performance of a 100+ members in the accounts receivable team and ensure all SLAs and KPIs are met in accordance to the agreement.
Monitor and track timely billing, cash application, reconciliation and month end close procedures.
Supervise the regional collections team in organization, partner with business and regional finance stakeholders and ensure collection targets are met.
Prepare the weekly/monthly KPI reports and provide insights on collection trend and progress, proactively highlight challenges/risks and suggest creative solutions.




Continuously coach and train the collections team, review performance and provide guidance.
Develop the monthly performance dashboard and other AR metrics as requested by the stakeholders, actively participate in the monthly reviews with finance heads.
Ensure adherence to collection policy and initiate appropriate actions to ensure full compliance to the AR policy.
Continuously evaluate the collections process and recommend best practices & approach including other alternatives.
Evaluate and recommend proper accounting policies and procedures for O2C.
Closely engage with business and finance stakeholders to agree on actions required to explicit aged receivables.
Continuously challenge the existing process and strongly recommend effective ways of performing.
Re-engineer the AR process, improve cash flow and reduce aged receivables.
Develop the continuous improvement framework and drive t

📌 Tower Leader Kolkata (India)
🏢 ITC
📍 India