PFB the key responsibilities:
Accountable for achieving service level, cost, quality and employee morale within his/her AOR.
Ensuring & Developing SOP compliance & implementation of the policies and is a part of audit team to find gaps and provide quick and accurate solutions.
Work with Engineering and Product teams to develop solutions, SOPs and to drive automation within their facilities.
Facilitate communication and coordination with different teams such as commercial, security & fleet.
Ensures customer satisfaction and reduces client escalation by monitoring that the queries, issues & grievances are taken care of within time.
Monitoring employees safety and security parameters across region and ensures no unlawful activity occurs.




Ensuring the pipeline and succession plan for the team for SMs and below is in place.
To assess the capability gaps of the team and to build/execute a plan to close the gaps.
Formulating a contingency plan for his/her respective AOR.
Plan & execute facility relocation, expansion, and sorter implementations.
Responsible for training, mentoring, coaching of Senior Managers & Managers.
Benchmarking with competition regarding First Mile & Middle Mile Delivery solutions to bring in innovations and industry best practices to Delhivery.
HR/Employee related KRAs – Diversity Hiring, Maintaining Employee Morale, Employee safety on the floor

📌 Director Hub Operations Bhiwani (India)
🏢 Delhivery
📍 India