5+ years experience in a Support related role with 2+ years experience as a support engineer, preferred in an enterprise software product
Experience managing highly escalated cases across multiple enterprise customer accounts.
Working knowledge of Linux, SQL, DBMS, and any of the following: Java, .NET, C#, or any other programming language

Other Qualifications
Excellent analytical skills and ability to come up with solutions / workarounds to complex problems
Excellent written and verbal communication skills, combined with the ability to communicate with users at all levels and varying technical ability
Proactive, empathetic, team player who is responsive to customer needs and concerns
Have attention to detail and deep understanding of support best practices
Experience collaborating with internal development and/or QA teams, acting as a customer advocate.
Had previous experience or knowledge of finance and/or financial planning software applications or integrations
Have these technical skills:
Web Services / API
ETL, Pentaho, Integration Implementation or Support
Jenkins & Git
K8s and Docker
ELK / any log aggregation tool
JavaScript

📌 Software Support Engineer Pune
🏢 Workday
📍 Pune