Job Summary:
This role supports IT operations for Apotex India and serves as a key point of contact for business leaders across Production, Engineering, Quality, and R&D.; About 75% of the role is focused on coordinating day to-day operational activities across India, working with local teams, global support teams, and Canada based leadership to support service delivery, issue resolution, compliance, and execution of priorities. Team members in India report directly to leadership in Canada and work indirectly with this role for local coordination. The remaining 25% of the role is focused on managing business relationships with leaders in India, understanding business needs, and helping align those needs with IT services and solutions. This role serves as the key contact for business and IT communications and escalation of GIS activities at the local site level (projects, changes, incidents, and innovation/exploration topics).

Job Responsibilities:
• IT Operations (75% of the effort)

Coordinate day-to-day IT operational activities across India,



working with team members who report directly to leadership in Canada and indirectly to this role for local execution, prioritization, and issue resolution.
Monitor service performance and support global leadership by providing monthly reports to India management, with a solid focus on adherence to Service Level Agreements (SLAs) and operational KPIs.
Collaborate with global IT teams to align and execute the technology roadmap for India, including initiatives related to automation, digitalization, and Pharma 4.0.
Partner with Quality and Manufacturing teams to ensure all GxP-relevant systems remain in a validated state, supporting compliance with regulatory requirements and audit readiness.
Drive continuous improvement in IT operations by identifying prospects to enhance system reliability, efficiency, and user experience.
Coordinate effectively between local India resources, global support teams, and Canada based leader

📌 Associate Director Bengaluru
🏢 Apotex
📍 Bengaluru